Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pets Kingdom Corner (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I get super fast to Chile, they're exactly as shown in the photos, they're foam, slightly harder than I thought, but it's not an inconvenience, I recommend
Everything is super! Already ordered such balls, but T. K. They constantly then under the sofas, then under the cabinets, then decided to take 10 pieces at once) the cat adores them! Delivery to RB 3,5 weeks
Balls are cool, bright, very light. I expected a little more in diameter, but I did not see it myself. Kittens really like them, chase them and wear them in their teeth. The only thing, very quickly roll up to hard-to-reach places. But for that they are balls. Thank you! I recommend to buy.
Thanks to the store very serious and speed of delivery
Balls came to Belarus quickly and clearly. The product fully corresponds to the description.
They are cute and easy, thank you
I take not the first time, the description is accurate, the delivery is long, thank you.
Great store. Quickly sent. Delivery to RB Vitebsk 20 days. Goods quality, odorless. Diameter 40mm. The cat is happy. Thank you.
My cat loves these balls so glad I found a pack of 10 as the photos show they activate zoomies. My cat loves them as they are her favourite for carrying in her mouth to drop down the stairs and chase lol
Good quality, they're a little smaller than I would have liked. It came all right and perfectly packed.
Delivery 2,5 month. Great balls. Eva material.
These balls are loved by my cat. I 've already bought it before not around here. They came very fast and well-packed, I'm very happy with this purchase.
Thank you! Very fast delivery
As described in the article
The order received a new mail, delivery three weeks. The product corresponds to the photo and description. the cat is satisfied. Thanks!