We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pets Kingdom Corner (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it and the cat loved it too.
The house is cool, judging by the happy face of the cat, he also came in)
Soft, deep, all as in the description, there is a pillow inside (the cover is removed), delivery also pleased, it came quickly. I like everything, I recommend)))
It's beautiful, comfortable, has a fluffy cushion, the form of preserves and is a great nest cave for my cats, I have a 5 kilos cat and a 4 and both fit very well separately. They love it.
The cat goes inside, but mostly on top of it;-). The house does not smell anything
Very well packaged and received quickly, there is a small cushion to put inside and my cat likes it
I bought the XL model because my cat is big and perfect. Very happy with the purchase. The shipment was very fast, in ten days I had it at home. Seller recommended.
Very good shopping, we loved it and the cat more! Shipping very fast. Recommended
Fast delivery 12 days. Good qulity. Seller recommend.
Beautiful Gorgeous, but too piccala for my kitty cat, now it's output one size more big provero' to perendere this
very nice. good material satisfied
Thank you very much to the store. The cat quickly mastered her house.
Exact delivery time the product is quality. A cozy cushion for my skity that will not be late to give birth I highly recommend this article
Mi gato está encantado!!! En medio día ya estaba metido dentro, y ahora pasa horas allí! Recomiendo sin duda
In Krasnoyarsk it came in 20 days, for the new year the cat is happy!!!)
I am very happy the article is exactly as in the photo. And it's super cute like everything.
Delivered quickly and good looks
Recommended 100x100!!!! My cat weighs about 4 and a half and it's perfect. His partner is already waiting for his XDXDXD
Excellent. Super recommended to store.