We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pets Kingdom Corner (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dog is happy, quick shipping, I recommend!
Compatible with description Recommend
Got on time, the description corresponds, moving parts move very easily. There are rubber bands of anti-slip. They haven't played yet, but my dog loves such toys. I think I will.
Super !!!!!! Thank you
extremely fast delivery and good quality. Dog is happy)
it was too easy for my border collie, takes less than a minute to take everything out. However, it is a good toy. Good quality.
Delivery to the point of issue of Moscow week with tracking. Packing is normal, everything is safe. When unpacking, there are no foreign smells. No marriage. The toy is excellent, the puppy really liked it))) true, gets all the delicious very quickly, in 3 minutes))) but interest does not lose and very happy with the opportunity to play))) very satisfied with the order! With pleasure we recommend to order from this store!
The dog is happy :) Middle part doesn't move smoothly so I'm not sure dog can actually move it..the rest is ok. shipment was very fast. Thank you:)
I bought it for a cat, until I tried-the cat sleeps. I hope he likes it, and he will know what to do, all the elements move easily
My dog loved it and gets distracted with the enough, for the time that normally takes an order, it arrived in 20 days, I loved it, very well packed! 100% recommended!
Great toy. Does not stink, everything is easy to move, the dog has been developed for a while and now almost immediately gets everything. Dog delighted
The dog puzzle is as described, looks like fun for our puppy
Good quality item received very quickly.
Too easy for my dog, move too easly, but great!